Where do I buy tickets in the cinema?
Cash only ticket sales are handled by our Box Office. If you
wish to pay by credit or debit card then you can use one of the
automated ticketing machines located in the cinema foyer.
How do I book online?
Choose your film and time on the website. You will then be
presented with a list of tickets. Select which you would like then
follow instructions on the payment screen.
I made a mistake during my booking what should I do?
If you haven't confirmed your booking, please shut down the web
browser window and try again. If you have confirmed your booking,
please contact our Box Office on 01334 474902 or email us.
What do I need to collect my ticket from the cinema?
All you need to collect your tickets from the cinema is the
credit/debit card you used to book your tickets. Tickets can be
collected from the automated ticketing machines located in the
Do you participate in the "Meerkat Movies 2 for 1 Cinema Tickets"?
Yes, we participate in the Meerkkat Movies cinema promotion.
What age is a child ticket for?
Customers aged 3 to 12 inclusive are considered as child prices
for our cinema. However if you look a little old for your age you
may be requested for ID. It is up to you to provide this to get a
Do you require ID to buy cinema tickets?
ID may be required when purchasing tickets for :
- 12A, 15 and 18 certificate films
-Child and Senior tickets
We are required by law to refuse admission to a film performance
to anyone who in the opinion of the our staff is below or appears
to be below the minimum age limit age required by the relevant
classification of the British Board of Film Classification (BBFC)
or local authority. Whilst we never like turning customers away or
causing any disappointment or embarrassment, our license, and
therefore business, does rely on our vigilance and as a prudent
cinema operator we may insist on photo ID. We do ask our staff to
question any customer they deem to be underage in order to ensure
compliance and where one member of staff may feel it necessary to
ask for ID, another may not. As photo (to include Date of Birth)
documentary evidence is required, confirmation from another person
cannot, unfortunately, be accepted. ID can be requested at any
point as tickets can be purchased from our ATMs and website where
these checks are not initially possible.
Proof of age cards can be obtained from http://www.validateuk.co.uk/ or from www.pass-scheme.org.uk
Do you charge extra for 3D films?
Yes, there is small additional cost of £1.50 added to the
standard ticket price for 3D films.
Can my children attend without a parent or guardian?
For U and PG certificate films only before 7pm. After this time
we require all children to be accompanied.
What do the certificates mean?
It is impossible to predict what might upset any particular
child. But a 'U' film should be suitable for audiences aged four
years and over. U films should be set within a positive moral
framework and should offer reassuring counterbalances to any
violence, threat or horror.
PG (Parental Guidance)
General viewing, but some scenes may be unsuitable for young
children. Unaccompanied children of any age may watch. A 'PG' film
should not disturb a child aged around eight or older. However,
parents are advised to consider whether the content may upset
younger or more sensitive children.
Suitable for 12 years and over. No one younger than 12 may see a
'12A' film in a cinema unless accompanied by an adult.
Responsibility for allowing under-12s to view lies with the
accompanying or supervising adult .
Suitable only for 15 years and over No-one younger than 15 may
see a '15' film in a cinema. No-one younger than 15 may rent or buy
a '15' rated video or DVD .
Suitable only for adults. No-one younger than 18 may see an '18'
film in a cinema. No-one younger than 18 may rent or buy an '18'
Can I take a baby to the cinema?
We strongly discourage babies in arms to the cinema as the
loudness of most films is not a good environment for them. But we
will allow entry to the cinema for U and PG films starting before
Do you sell gift vouchers?
Yes, gift vouchers are available from the Box Office.
Do you organise kids parties/birthday parties?
Yes, we do have a lounge for kids parties. More information is
available on the birthday party tab.
Is the cinema wheelchair accessible?
All our screens are wheelchair accessible, if you require
further details on disabled facilities within the cinema then
please call the Box Office on 01334 474902
What provisions do you have for the hard of hearing?
Each of our cinema screens has an enhanced sound system
broadcast through an individual headset. The headset will be
provided at the Box office, if you require any assistance please do
not hesitate to contact a Member of Staff who will be happy to
What is a Carer's card and do you accept these?
This is a national card for disabled people that can be used to
verify that the holder is entitled to 1 free ticket for a person
accompanying them to the cinema. If you don't have one you can get
it from www.ceacard.co.uk.
What are VIP seats?
The VIP seats are luxury, spacious seats with electronic moving
back and foot rests. They are only available for films being shown
in our main cinema screen, Screen 1. This ticket also includes a
voucher for a complimentary drink.
Can I hire an auditorium for a private screening or conference?
We do hire auditoriums, for more information; please email