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FAQ's

  • Where do I buy tickets in the cinema?

    Cash only ticket sales are handled by our Box Office. If you wish to pay by credit or debit card then you can use one of the automated ticketing machines located in the cinema foyer.

  • How do I book online?

    Choose your film and time on the website. You will then be presented with a list of tickets. Select which you would like then follow instructions on the payment screen.

  • I made a mistake during my booking what should I do?

    If you haven't confirmed your booking, please shut down the web browser window and try again. If you have confirmed your booking, please contact our Box Office on 01334 474902 or email us.

  • What do I need to collect my ticket from the cinema?

    All you need to collect your tickets from the cinema is the credit/debit card you used to book your tickets. Tickets can be collected from the automated ticketing machines located in the cinema foyer

  • Do you participate in the "Meerkat Movies 2 for 1 Cinema Tickets"?

    Yes, we participate in the Meerkkat Movies cinema promotion.

  • What age is a child ticket for?

    Customers aged 3 to 12 inclusive are considered as child prices for our cinema. However if you look a little old for your age you may be requested for ID. It is up to you to provide this to get a discount.

  • Do you require ID to buy cinema tickets?

    ID may be required when purchasing tickets for :
    - 12A, 15 and 18 certificate films
    -Child and Senior tickets

    We are required by law to refuse admission to a film performance to anyone who in the opinion of the our staff is below or appears to be below the minimum age limit age required by the relevant classification of the British Board of Film Classification (BBFC) or local authority. Whilst we never like turning customers away or causing any disappointment or embarrassment, our license, and therefore business, does rely on our vigilance and as a prudent cinema operator we may insist on photo ID. We do ask our staff to question any customer they deem to be underage in order to ensure compliance and where one member of staff may feel it necessary to ask for ID, another may not. As photo (to include Date of Birth) documentary evidence is required, confirmation from another person cannot, unfortunately, be accepted. ID can be requested at any point as tickets can be purchased from our ATMs and website where these checks are not initially possible.

    Proof of age cards can be obtained from  http://www.validateuk.co.uk/ or from www.pass-scheme.org.uk

  • Do you charge extra for 3D films?

    Yes, there is small additional cost of £1.50 added to the standard ticket price for 3D films.

  • Can my children attend without a parent or guardian?

    For U and PG certificate films only before 7pm. After this time we require all children to be accompanied.

  • What do the certificates mean?

    U

    It is impossible to predict what might upset any particular child. But a 'U' film should be suitable for audiences aged four years and over. U films should be set within a positive moral framework and should offer reassuring counterbalances to any violence, threat or horror.

    PG (Parental Guidance)

    General viewing, but some scenes may be unsuitable for young children. Unaccompanied children of any age may watch. A 'PG' film should not disturb a child aged around eight or older. However, parents are advised to consider whether the content may upset younger or more sensitive children.

     12A

    Suitable for 12 years and over. No one younger than 12 may see a '12A' film in a cinema unless accompanied by an adult. Responsibility for allowing under-12s to view lies with the accompanying or supervising adult .

    15

    Suitable only for 15 years and over No-one younger than 15 may see a '15' film in a cinema. No-one younger than 15 may rent or buy a '15' rated video or DVD .

    18

    Suitable only for adults. No-one younger than 18 may see an '18' film in a cinema. No-one younger than 18 may rent or buy an '18' rated video.

  • Can I take a baby to the cinema?

    We strongly discourage babies in arms to the cinema as the loudness of most films is not a good environment for them. But we will allow entry to the cinema for U and PG films starting before 7pm.

  • Do you sell gift vouchers?

    Yes, gift vouchers are available from the Box Office.

  • Do you organise kids parties/birthday parties?

    Yes, we do have a lounge for kids parties. More information is available on the birthday party tab.

  • Is the cinema wheelchair accessible?

    All our screens are wheelchair accessible, if you require further details on disabled facilities within the cinema then please call the Box Office on 01334 474902

  • What provisions do you have for the hard of hearing?

    Each of our cinema screens has an enhanced sound system broadcast through an individual headset. The headset will be provided at the Box office, if you require any assistance please do not hesitate to contact a Member of Staff who will be happy to help.

  • What is a Carer's card and do you accept these?

    This is a national card for disabled people that can be used to verify that the holder is entitled to 1 free ticket for a person accompanying them to the cinema. If you don't have one you can get it from www.ceacard.co.uk.

  • What are VIP seats?

    The VIP seats are luxury, spacious seats with electronic moving back and foot rests. They are only available for films being shown in our main cinema screen, Screen 1. This ticket also includes a voucher for a complimentary drink.

  • Can I hire an auditorium for a private screening or conference?

    We do hire auditoriums, for more information;  please email - info@nphcinema.co.uk